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Terms and Conditions for GOKADA PARCELS

User Terms

These terms of use ("Terms of Use") mandate the terms on which users ("You" or "Your" or "Yourself" or "Users") interested in browsing or availing Gokada Services (defined below), and accessing the platform www.gokada.ng  and the mobile application owned and operated Gokada Rides Limited ("Gokada") collectively referred to as, the "Platform" connects with the merchants registered on the Platform ("Tied-up Merchants"), merchants not registered on the Platform ("Non-tied up Merchants") (together hereinafter referred to as "Merchants") and with delivery partners ("Gokada") to avail the Gokada Services.

Please read the Terms of Use carefully before using the Platform or registering on the Platform or accessing any material or information through the Platform. By clicking on the "I Accept" button, You accept this Terms of Use and agree to be legally bound by the same.

Use of and access to the Platform is offered to You upon the condition of acceptance of all the terms, conditions and notices contained in this Terms of Use and Privacy Policy, along with any amendments made by Gokada at its sole discretion and posted on the Platform from time to time.

For the purposes of these Terms of Use, the term 'Gokada' or 'Us' or 'We' refers to Gokada Rides Limited. The term 'You' refers to the user or visitor of the Website and/or App. When You use our services, You will be subject to the terms, guidelines and policies applicable to such service and as set forth in these Terms of Use. As long as you comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use our Platforms and services.

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PART A - GENERAL TERMS RELATING TO GOKADA SERVICES

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1. Registration:

  • You shall be permitted to access the Platform, avail the Gokada Services and connect with Merchants on the Platform only upon creating an Account (as defined below) and obtaining a registration on the Platform. Your ability to continue using the Platform, Gokada Services is subject to Your continued registration on the Platform. You will be required to enter Your personal information including your name, contact details, valid phone number while registering on the Platform.
  • As a part of the registration, You may be required to undertake a verification process to verify Your personal information and setting up the Account.
  • Gokada shall have the right to display the information, feedback, ratings, reviews etc. provided by You on the Platform. You agree and accept that as on the date of Your registration on the Platform, the information provided by You is complete, accurate and up-to-date. In the event of any change to such information, You shall be required to promptly inform Gokada of the same, in writing, at least 1 (one) week prior to the date on which such change shall take effect. You acknowledge and accept that Gokada has not independently verified the information provided by You. Gokada shall in no way be responsible or liable for the accuracy or completeness of any information provided by You. If You provide any information that is untrue, inaccurate, not current or incomplete, or Gokada has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Gokada reserves the right to suspend or terminate Your Account (defined below) and refuse any and all current or future use of the Platform (or any portion thereof) at any time.

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2. Gokada Services:

  1. The Platform provides You with the following services ("Gokada Services"):
  • i. It allows You to connect with Merchants;
  • ii. It allows You to view the items/services ("Items") listed on the Platform by the Tied Up Merchants;
  • iii. It allows You to purchase Item(s) from the Tied Up Merchants listed on the Platform and allows You to get the Items delivered to You through Gokada ("Purchase Services");
  • iv. It allows You to purchase Items from Non-Tied Up Merchants and get the same delivered to You by Gokada ("Delivery Services");
  • v. It allows you to pick up- and drop off packages from 1 (one) location to the other through Gokada ("Pick Up and Drop Off Services");
  • vi. It allows You to give ratings, write comments and reviews about Gokada and Merchants;
  • viii. It facilitates improvement in the quality of the services provided by Gokada on the Platform based on User ratings, reviews and feedbacks provided on the Platform.

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  • b. Once the Delivery Services/ Purchase Services/Pick-Up and Drop Off Services/ have been completed or delivered, as the case may be, You shall promptly notify the same on the Platform.

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  • c. Gokada may, at its absolute sole discretion, add, modify, upgrade, extend, withdraw or alienate any of the Gokada Services listed above from time to time. d. You hereby agree and acknowledge that Gokada is only a facilitator between You and the Merchants (as the case maybe) and Gokada only provides You with access to the Platform to connect with Merchants for You to initiate transactions on the Platform. You hereby agree and acknowledge that Gokada will not be a party to any of the transactions that are initiated by You through the Platform and Gokada shall not be liable in any manner or incur any liability with respect to the services performed by the Merchants, as the case may be. Further, You hereby agree and acknowledge that Gokada shall not be liable for the conduct, acts and omissions of the Merchants (including their employees and consultants) in the course of providing their services to You, but shall be liable or for any loss or damage to the Item or otherwise caused to You as a consequence of or in relation to the services being provided to You by the Merchants or Gokada, as the case may be.

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  • d. You shall be eligible to avail the Gokada Services as per applicable laws.

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e. In case of Purchase Services, it is the duty of the Tied-Up Merchants to share the updated Item list along with its prices on the Platform. Gokada shall not be responsible for any inaccurate Item listing on the Platform. Further, You hereby agree and acknowledge that for certain Items (Items that are perishable in nature or Item whose price varies periodically), it may not be possible for the Tied-Up Merchants to list out the exact price or prices of such Items on the Platform. The above shall also be applicable to the provision of Purchase Services. In such cases, Gokada upon reaching the Merchant outlet shall intimate You about the Item price and You shall be required to confirm the purchase of the Item and you shall make the payment for the same to complete the transaction, however if You do not confirm the purchase of the Item and do not make payment for the Item, You shall pay such fees as may be communicated to You on the Platform for the efforts of the Gokada.

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  • f. You shall not initiate any transaction for any Item on the Platform which is illegal, immoral, unethical, unlawful, unsafe, contains harmful substance and is in violation of this Terms of Use and applicable laws. You specifically agree that You shall not initiate any transaction on the Platform for the purchase or delivery of any alcoholic beverages, narcotic drug or psychotropic substance, etc. Further, You hereby acknowledge and agree that Gokada shall not be liable for any indirect, direct damage or loss, cost, expense incurred by You in relation to the transactions initiated by You on the Platform.
  • g. Gokada does not check or verify the packages that are being picked up and dropped off on behalf of You or the Items that are being delivered to You by us, and therefore Gokada shall have no liability with respect to the same. However, if it comes to the knowledge of Gokada that You have packaged any illegal or dangerous substance or availed the Pick- up and Drop Off Services using the Platform to deliver any illegal or dangerous substance, Gokada shall have the right to report You to the government authorities and take other appropriate legal actions against You.
  • h. You hereby acknowledge that Gokada shall not be liable for any damages of any kind arising from Your use of the Gokada Services, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
  • i. Gokada shall be entitled at any time without giving any reason terminate Your request for any Gokada Service.
  • j.You agree that Gokada has no control over the Items provided to You by the Merchants and therefore, Gokada shall not incur any liability with respect to such Items. However, keeping in mind the interests of the Users, We have informed our Merchants to ensure that Items are packaged properly to avoid any form of spillage or damage to the Item or any issues related to packaging
  • k. You hereby agree that scheduling and rescheduling a transaction on the Platform depends upon the availability of Gokada around Your area at the time of such scheduling and re-scheduling a transaction. Should You choose to reschedule a transaction on the Platform at a later point of time, You shall cancel the current transaction on the Platform (if initiated) and initiate a new transaction on the Platform, as per Your convenient time.
  • l. If a transaction initiated by You on the Platform cannot be completed, Gokada shall notify You on the Platform.
  • m. You agree to provide as much information as possible on the Platform with respect to the Items/services You wish to purchase/avail, using the Platform.
  • n. Gokada shall use Your location based information that is captured by Gokada through global positioning system when You are using Your mobile device to request a Gokada Service on its m-app. Such location based information shall be used by Gokada only to facilitate and improve the Gokada Services being offered to You.
  • o. We can’t fulfil any tasks which are immoral or unlawful in nature. Gokada reserves the right to refuse to perform any tasks on the grounds of such tasks being immoral/unethical/unlawful/banned either by Gokada’s internal policies or as per the independent discretion of Gokada. We may also refuse to perform any task on the grounds that such task is prohibited under any contract to which we are party.
  • p. You understand and acknowledge that Gokada by itself does not sell or provide any such Items. Gokada is not responsible for the quality, merchantability or fitness of such Items. Accordingly, in the event of any grievances arising from the transaction initiated by You on the Platform pertaining to purchase or sale of any product from any Merchant, You may contact Gokada support for routing your grievances to the Merchant through the Platform.
  • q. You hereby acknowledge that if You have any complaint with respect to the Gokada Services, You will first inform Gokada in writing within 24 (twenty four) hours of using such Gokada Services.

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3. User Information

  • You are solely responsible for and in control of the information You provide to us. Compilation of User Accounts and User Account bearing contact number and e-mail addresses are owned by Gokada. Further, You understand and agree that certain information will be case sensitive and must be handled with a prudent care.
  • In the case where the Platform is unable to establish unique identity of the User against a valid mobile number or e-mail address, the Account shall be indefinitely suspended. Gokada reserves the full discretion to suspend a User's Account in the above event and does not have the liability to share any Account information whatsoever.

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4. Payment Terms

  • Purchase Services: While initiating a request for a Purchase Service, You shall pay for the price of the Items You require Gokada to deliver to You from the Tied Up Merchant. The transaction for the Purchase Service will be initiated on the Platform once You have completed the payment for the same on the Platform. In certain exceptional circumstances, if the purchase price of the Item is not available on the Platform, You shall be required to pay the purchase price of the Item, through the Platform, as may be communicated to You by us, prior to Gokada undertaking Purchase Service.
  • Delivery Services: While availing Delivery Service, You shall pay the purchase price of the Item through the Platform, as may be communicated to You by Gokada on behalf of the Non- Tied up Merchant. Only upon processing such agreed amount via Platform, shall we purchase the Item on Your behalf.
  • Pick Up and Drop Off Services: While initiating a request for a Pick Up and Drop Off Service, You shall pay the service fees for availing the Pick Up and Drop Off Service, as may be displayed to You on the Platform. Only upon making such payment will Gokada initiate the Pick Up and Drop of Service.
  • Service Fees: With respect to Delivery Services and Purchase Services, You will be charged a separate service fees ("Service Fees"). The Service Fees shall be paid prior to availing any of the Gokada Services.
  • You agree that Gokada may use certain third-party vendors and service providers, including payment gateways, to process the payments made by You on the Platform.

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5. Rating

  • a. You agree that: (i) after completion of a transaction on the Platform, the Platform will prompt the User with an option to provide a rating and comments about the Delivery Partner (with respect to the services performed by the Delivery Partner) and Merchants (with respect to the Items sold/provided by them); and (ii) the Delivery Partner and the Tied-Up Merchants may also be prompted to rate You on the Platform. Based upon such Delivery Partner and Merchant ratings, Your rating score on the Platform will be determined and displayed.
  • b. Gokada and its affiliates reserve the right to use, share and display such ratings and comments in any manner in connection with the business of Gokada and its affiliates without attribution to or approval of Users and You hereby consent to the same. Gokada and its affiliates reserve the right to edit or remove comments in the event that such comments include obscenities or other objectionable content, include an individual’s name or other personal information, or violate any privacy laws, other applicable laws or Gokada’s or its affiliates’ content policies.
  • c. Location: You acknowledge and agree that Your geo-location information is required for You to avail the Gokada Services and initiate transactions on the Platform. You acknowledge and hereby consent to the monitoring and tracking of Your geo-location information. In addition, Gokada may share Your geo-location information with Merchants (as the case maybe).

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PART B - SPECIFIC TERMS FOR GOKADA SERVICES

6. Cancellation and Refund

  • Gokada shall confirm and initiate the execution of the transaction initiated by You upon receiving confirmation from You for the same. If You wish to cancel a transaction on the Platform, You shall select the cancel option on the Platform. It is to be noted that You may have to pay a cancellation fee for transactions initiated on the Platform for which work has already been commenced by Us or the Merchant, as the case may be. With respect to work commenced by Merchants the cancellation fee will be charged to You which will be in accordance with the cancellation and refund policies of such Merchants.
  • Gokada may cancel the transaction initiated by You on the Platform, if:
  • i. The designated address to avail the Gokada Services provided by You is outside the service zone of Gokada.
  • ii. Failure to get your response via phone or any other communication channel at the time of confirmation of the order booking.
  • iii. The transaction involves supply/delivery/purchase of any material good that is illegal, offensive or violates of the Terms of Use.
  • iv. Information, instructions and authorizations provided by You is not complete or sufficient to execute the transaction initiated by You on the Platform.
  • v. If in case of tied-up Merchants, the Tied-Up Merchant outlet is closed.
  • vi. If any Item for which You have initiated the transaction is not in stock with the Merchant.
  • vii. If the transaction cannot be completed for reasons not in control of Gokada.
  • You shall only be able to claim refunds for transactions initiated by You only if You have already pre-paid the fees with respect to such transaction. Subject to relevant Merchant’s refund policy and in accordance therein, You shall be eligible to get the refund in the following circumstances:
  • i. Your package has been tampered or damaged at the time of delivery, as determined by Gokada basis the parameters established by Gokada  in its sole discretion.
  • ii. If the wrong Item has been delivered to You, which does not match with the Item for which You had initiated a transaction on the Platform.
  • iii. Gokada has cancelled the order because of any reason mentioned under Para 6 (b) above.
  • iv. All decisions with respect to refunds will be at the discretion of Gokada and the merchant  (depending on what service you need refund for) and in accordance with both of their  internal refund policy (Refund Metrix) and the same shall be final and binding. All refunds initiated by either Gokada or the Merchant shall be refunded to the financial source account from which, You have initiated the transaction on the Platform.

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7. Return of Goods

  • Pick up fresh returned orders from the Gokada Pick Up Centres within 4 days of notification of such return via SMS, phone call, or e-mail, failing which, the order will be sent back to Gokada’s Warehouse.
  • If the item remains unrequested, 4 days after notification has been sent to the merchant, Gokada shall charge 1/3 (one third) of the delivery fee, for each day the goods remain in Gokada’s warehouse.

8. Complaints

  • Any complaint with respect to damaged goods, delay in delivery, or missing goods, must be directed to Gokada’s registered office, phone call, or email address within 3 days after the completion of the order.
  • Pursuant to clause 8.1, failure to lodge a complaint within the specified period shall foreclose any further complaint in respect of the same order.
  • All complaints must be made by sending an email to Gokada’s email address, phone call or in writing to the registered address of the company.

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9. Pick Up and Drop Off Services

i. As a part of the Gokada Services, we also give You an option to avail the Pick Up and Drop Off Services being provided by us.

ii. You can initiate a transaction on the Platform by which You may (through the help of Gokada) send packages at a particular location. The Pick Up and Drop Off Services are provided to You directly by Gokada and we assume responsibility or liability for any form of deficiency of services on our part..

iii. Upon initiation of a request for Pick Up and Drop Off Services on the Platform, Gokada will assign a G pilot to You. The Pilot shall pick up the Item from a location designated by You on the Platform and drop off the Items at a particular location designated by You. You agree and acknowledge that the pick-up location and the drop off location has been added by You voluntarily and such information will be used for the Gokada Services and shall be handled by Gokada in accordance with the terms of its Privacy Policy.

iv. You agree that You shall not request for a Pick Up and Drop Off Services for Items which are illegal, hazardous, dangerous, or otherwise restricted or constitute Items that are prohibited by any statute or law or regulation or the provisions of this Terms of Use.

v. You agree that before requesting a Pick-up and Drop-off Service, You are well aware of the contents of the package sent or requested by You through Gokada, and that such contents are legal and within limits of transportation under any applicable laws. Such contents shall not be restricted and/or banned and/or dangerous and/or prohibited for carriage (such items include, but are not limited to, radio-active, incendiary, corrosive or flammable substances, hazardous chemicals, explosives, firearms or parts thereof and ammunition, firecrackers, cyanides, precipitates, gold and silver ore, bullion, precious metals and stones, jewellery, semi-precious stones including commercial carbons or industrial diamonds, currency (paper or coin) of any nationality, securities (including stocks and bonds, share certificates and blank signed share transfer forms), coupons, stamps, negotiable instruments in bearer form, cashier's cheques, travellers’ cheques, money orders, passports, credit/debit/ATM cards, antiques, works of art, lottery tickets and gambling devices, livestock, fish, insects, animals, plants and plant material, human corpses, organs or body parts, blood, urine and other liquid diagnostic specimens, hazardous or bio-medical waste, wet ice, pornographic materials, contraband, bottled alcoholic beverages or any intoxicant or narcotics and psychotropic substances or any other prohibited material or material for the transportation of which specific authorisation/license is required under applicable laws).

vi. You are also aware that Gokada may choose to perform the Pick Up and Delivery Services requested by You. Further, for Delivery Services through “Any store in the city” option available on the Platform, it is recommended that You cautiously review and confirm the Item picture shared by Your Delivery Partner (“Item Picture/(s)”) for Your confirmation. Subject to these Terms of Use and any other policies of the Company, Item Pictures and Your confirmation thereof shall be relied upon by the Company in case of any dispute between You and Your Delivery Partner with respect to the Item ordered through “Any store in the city”. In case, the Item Picture/(s) is different from the Item listed by You in Your order, You should immediately reach out to Your Delivery Partner and request to share the correct Item Picture/(s). Your confirmation to an Item Picture shall be construed as a deemed acceptance for the modified/different Item.

vii. You also agree that, upon becoming aware of the commission any offence by You or Your intention to commit any offence upon initiating a Pick-up and Drop-off Service or during a Pick-up and Drop-off service of any Item(s) restricted under applicable law, Gokada may report such information  to the law enforcement authorities.

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PART C: GENERAL TERMS OF USE

10. Eligibility to Use

a. The Gokada Services are not available to minors i.e. persons under the age of 18 (eighteen) years or to any Users suspended or removed by Gokada from accessing the Platform for any reason whatsoever. You represent that You are of legal age to form a binding contract and are not a person barred from receiving using or availing Gokada Services under the applicable laws.

b. Gokada reserves the right to refuse access to the Platform, at any time to new Users or to terminate or suspend access granted to existing Users at any time without according any reasons for doing so.

c. You shall not have more than 1 (one) active Account (as defined below) on the Platform. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another party or impersonating any other person for the purposing of creating an account with the Platform.

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11. User Account, Password, and Security

  • a. In order to use the Platform and avail the Gokada Services, You will have to register on the Platform and create an account with a unique user identity and password ("Account"). If You are using the Platform on a compatible mobile or tablet, You will have to install the application and then proceed with registration.
  • b. You will be responsible for maintaining the confidentiality of the Account information, and are fully responsible for all activities that occur under Your Account. You agree to (i) immediately notify Gokada of any unauthorized use of Your Account information or any other breach of security, and (ii) [ensure that You exit from Your Account at the end of each session.] Gokada cannot and will not be liable for any loss or damage arising from Your failure to comply with this provision. You may be held liable for losses incurred by Gokada or any other User of or visitor to the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential. Use of another User’s Account information for using the Platform is expressly prohibited.

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12. Representations and Warranties

  • a. Subject to compliance with the Terms of Use, Gokada grants You a non-exclusive, limited privilege to access and use this Platform and the Gokada Services.
  • b. You agree to use the Platform only: (i) for purposes that are permitted by this Terms of Use; and (ii) in accordance with any applicable law, regulation or generally accepted practices or guidelines. You agree not to engage in activities that may adversely affect the use of the Platform by Gokada or Merchants or other Users.
  • c. You represent and warrant that You have not received any notice from any third party or any governmental authority and no litigation is pending against You in any court of law, which prevents You from accessing the Platform and/or availing the Gokada Services.
  • d. You represent and warrant that You are legally authorised to view and access the Platform and avail the Gokada Services.
  • e. You agree not to access (or attempt to access) the Platform by any means other than through the interface that is provided by Gokada. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any Gokada Property, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform.
  • f. You acknowledge and agree that by accessing or using the Platform, You may be exposed to content from others that You may consider offensive, indecent or otherwise objectionable. Gokada disclaims all liabilities arising in relation to such offensive content on the Platform.
  • g. Further, You undertake not to:
  • defame, abuse, harass, threaten or otherwise violate the legal rights of others;
  • publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, disparaging, ethnically objectionable, obscene, indecent or unlawful topic, name, material or information;
  • do any such thing that may harms minors in any way;
  • copy, republish, post, display, translate, transmit, reproduce or distribute any Gokada Property through any medium without obtaining the necessary authorization from Gokada;
  • conduct or forward surveys, contests, pyramid schemes or chain letters;
  • upload or distribute files that contain software or other material protected by applicable intellectual property laws unless You own or control the rights thereto or have received all necessary consents;
  • upload or distribute files or documents or videos (whether live or pre-recorded) that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Platform or another's computer;
  • engage in any activity that interferes with or disrupts access to the Platform (or the servers and networks which are connected to the Platform);
  • attempt to gain unauthorized access to any portion or feature of the Platform, any other systems or networks connected to the Platform, to any Gokada server, or through the Platform, by hacking, password mining or any other illegitimate means;
  • probe, scan or test the vulnerability of the Platform or any network connected to the Platform, nor breach the security or authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace any information on any other User, of or visitor to, the Platform, to its source, or exploit the Platform or information made available or offered by or through the Platform, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided on the Platform;
  • disrupt or interfere with the security of, or otherwise cause harm to, the Platform, systems resources, accounts, passwords, servers or networks connected to or accessible through the Platform or any affiliated or linked sites;
  • collect or store data about other Users, Merchants in connection with the prohibited conduct and activities set forth herein;
  • use any device or software to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform;
  • use the Platform or any material or Gokada Property for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of the Company or other third parties;
  • falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
  • impersonate any other User, Merchant, Staff or person;
  • violate any applicable laws or regulations for the time being in force within or outside India or anyone’s right to privacy or personality;
  • violate the Terms of Use contained herein or elsewhere;
  • threatens the unity, integrity, defense, security or sovereignty of Nigeria, friendly relation with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting for any other nation; and
  • reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Platform.
  • h. You agree and acknowledge that the use of the Gokada Services offered by Gokada is at Your sole risk and that Gokada disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.
  • i. Without prejudice to the above, Gokada makes no representation or warranty that the Gokada Services will meet Your requirements.
  • j. All materials/content on our Platform (except any third party content available on the Platform), including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, artwork, software and other elements (collectively, "Material") are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Gokada. You acknowledge and agree that the Material is made available for limited, non-commercial, personal use only. Except as specifically provided herein or elsewhere in our Platform, no Material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose other than the purposes stated under this Terms of Use, by any person or entity, without Gokada’s prior express written permission. You may not add, delete, distort, or otherwise modify the Material. Any unauthorized attempt to modify any Material, to defeat or circumvent any security features, or to utilize our Platform or any part of the Material for any purpose other than its intended purposes is strictly prohibited. Subject to the above restrictions under this Clause, Gokada hereby grants You a non-exclusive, freely revocable (upon notice from Gokada), non-transferable access to view the Material on the Platform.

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14. Disclaimer of Warranties & Liabilities

You expressly understand and agree that, to the maximum extent permitted by applicable law:

  • a. The Platform and Gokada Property, Gokada Services are provided by Gokada on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, Gokada makes no warranty that (i) the Platform, Gokada Services will meet Your requirements or Your use of the Platform will be uninterrupted, timely, secure or error-free; (ii) the quality of the Platform will meet Your expectations; or (iii) any errors or defects in the Platform will be corrected. No advice or information, whether oral or written, obtained by You from Gokada shall create any warranty not expressly stated in the Terms of Use.
  • b. Gokada will have no liability related to any User content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. Gokada also disclaims all liability with respect to the misuse, loss, modification or unavailability of any User content.
  • c. Gokada will not be liable for any loss that You may incur as a consequence of unauthorized use of Your Account or Account information in connection with the Platform either with or without Your knowledge.
  • d. Gokada shall not be responsible for the delay or inability to use the Platform, Gokada Services or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, Gokada shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond Gokada's control. You understand and agree that any material or data downloaded or otherwise obtained through the Platform is done entirely at Your own discretion and risk, and that You will be solely responsible for any damage to Your computer systems or loss of data that results from the download of such material or data.

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15. Indemnification and Limitation of Liability

  • a. You agree to indemnify, defend and hold harmless Gokada and its affiliates including but not limited to its officers, directors, consultants, agents and employees ("Indemnitees") from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the Indemnitees that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any obligation, covenant, representation or warranty by You pursuant to these Terms of Use. Further, You agree to hold the Indemnitees harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Platform, Gokada Services, any misrepresentation with respect to the data or information provided by You in relation to the Account, Your violation of the Terms of Use, or Your violation of any rights of another, including any intellectual property rights.
  • b. In no event shall the Indemnitees, be liable to You or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, arising out of or in connection with Your use of or access to the Platform or Gokada Property on the Platform.
  • c. You indemnification obligation under the Terms of Use will survive the termination of Your Account or use of the Platform or Gokada Services.
  • d. Subject to applicable laws, in no event will Gokada or its employees aggregate liability, arising from or related to the Gokada Services or the use of the Platform shall not exceed N 100 for any and all causes of actions brought by You or on behalf of You.
  • e. The Platform and the Gokada Services are only available to Users located in Nigeria. Users shall not access or use the Platform from any other jurisdiction except for India. If a User access or uses the Platform from any other jurisdiction except for India, the User shall be liable to comply with all applicable laws and Gokada shall not be liable for the same, whatsoever.

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19. Term and Termination

a. The Terms of Use will continue to apply until terminated by either You or Gokada as set forth below. If You object to the Terms of Use or are dissatisfied with the Platform, Gokada Services, Your only recourse is to (i) close Your Account on the Platform by writing to Us at accountdelete@Gokada.ng and/or (ii) stop accessing the Platform. Gokada will make Your account dormant upon receipt of request in writing.
Gokada may, in its sole discretion, bar your use of the Gokada Services at any time, for any or no reason. Even after your account with Gokada is disabled, dormant or made inactive, the terms agreed by You at the time of registration will remain in effect. This termination shall be effective only once You have cleared all Your dues that You are liable to pay as per the provisions of this Terms of Use.

b. The Company may delist You or block Your future access to the Platform or suspend or terminate Your Account if it believes, in its sole and absolute discretion that You have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Use or anyway otherwise acted unethically.

c. Notwithstanding anything in this clause, these Terms of Use will survive indefinitely unless and until Gokada chooses to terminate them.

d. You hereby agree and acknowledge, upon termination, Gokada shall have the right to retain all information pertaining to the transactions initiated by You on the Platform.

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20. Governing Law

This Terms of Use shall be governed by and constructed in accordance with the laws of Nigeria without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals applicable authorities in Lagos.

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21. Report Abuse

In the event You come across any abuse or violation of these Terms of Use or if You become aware of any objectionable content on the Platform, please report the same to the following e-mail id: support@gokada.ng In case You have any queries with respect to the Terms or the Gokada Services, please write to Us at support@gokada.ng

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22. Communications

You hereby expressly agree to receive communications by way of SMSs and/or e-mails from Gokada, or other third parties. You can unsubscribe/ opt-out from receiving communications through SMS and e-mail anytime by contacting us for the same. However, You may still receive communications from Your end with respect to Your use of the Gokada Service.

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23. General

  • a. Amendments: Gokada reserves the unconditional right to modify or amend this Terms of Use without any requirement to notify You of the same. You can determine when this Terms of Use was last modified by referring to the "Last Updated" legend above. It shall be Your responsibility to check this Terms of Use periodically for changes. Your acceptance of the amended Terms of Use shall signify Your consent to such changes and agreement to be legally bound by the same.
  • b. Notice: All notices from Gokada will be served by email to Your registered email address or by general notification on the Platform.
  • c. Assignment: You cannot assign or otherwise transfer the Terms of Use, or any rights granted hereunder to any third party. Gokada’s rights under the Terms of Use are freely transferable by Gokada to any third party without the requirement of informing You or seeking Your consent.
  • d. Severability: If, for any reason, a court of competent jurisdiction finds any provision of the Terms of Use, or any portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms of Use shall continue in full force and effect.
  • e. Waiver: Any failure by Gokada to enforce or exercise any provision of the Terms of Use, or any related right, shall not constitute a waiver by Gokada of that provision or right.
  • f. Integration: These Terms of Use together with Gokada’s Privacy Policy and any other legal notices, communications published by Gokada on its Platform, and any other agreements executed between You and Gokada shall constitute the entire agreement between you and Gokada concerning its Platform, Gokada Services and governs Your use of the Platform and Gokada Service, superseding any prior agreements between You and Gokada with respect to the Platform and Gokada Service
  • g. IP Infringement If You believe the Platform violates Your intellectual property, You must promptly notify Gokada in writing at [legalnotices@gokada.nThese notifications should only be submitted by the owner of the intellectual property or an agent duly authorized to act on his/her behalf. However, any false claim by You may result in the termination of Your access to the Platform. You are required to provide the following details in Your notice:

i. the intellectual property that You believe is being infringed;

ii. the item that You think is infringing and include sufficient information about where the material is located on the Platform;

iii. a statement that You believe in good faith that the item You have identified as infringing is not authorized by the intellectual property owner, its agent, or the law to be used in connection with the Platform;

iv. Your contact details, such as Your address, telephone number, and/or email;

v. a statement that the information You provided in Your notice is accurate, and that You are the intellectual property owner or an agent authorized to act on behalf of the intellectual property owner whose intellectual property is being infringed; and

vi. Your physical or electronic signature.

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24. Liabilities

In no event shall Gokada has liability to you for all claims arising out of or as a result of this agreement to be more than N600,000.00 or fees paid by you (customer) for your Order.