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How are fares calculated?

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Fares are calculated per distance and per time by the app. With the base fare of 100 naira, fare estimate is calculated thus: 100 naira base fare + 40 naira per kilometer + 15 naira per minute. We charge 500 naira as the minimum fare.

What are the payment options?

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We have two options. You can choose to either pay by cash or by using your debit card in the app.

What if I want to pay in cash, but the pilot does not have change?

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We always advise our pilots to carry change. If the pilot does not have change, we encourage you to use the digital payment on the app or transfer the amount to the pilot. In case it is not possible, please contact our support team.

My fare does not reflect the upfront price I was shown.

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Report such cases to support on the app with a screenshot of the affected order.

How do I get a copy of the receipt?

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Go to “Deliveries” on the app, select the order you need receipt for, then select “Export Deliveries”.

Can I cancel my order?

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From your delivery page on the app, you can cancel any order. Simply spot the order on the delivery page and choose the cancel option. Ensure you are cancelling both the pick up and drop off tasks.

Am I charged for cancelling?

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Currently we do not charge a cancellation fee. However, we encourage cancellations only when there is a valid reason. Excessive cancellations might lead to blocking of the user.

Do your pilots handle ‘Payment on Delivery’?

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Payments are to be made at the point of pick up. We do not advise drivers to indulge in this.

How do I calculate my fare when I take an offline trip?

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We do not encourage offline trips. If the trip is a flagdown, ensure that the pilot fills in the pickup and drop-off locations. This way, you will be able to see the estimated price on the pilot’s app.

Can I collate the fares of all the trips and pay after all the deliveries are made?

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No. If your delivery involves multi drop-off locations, the estimate comes up after filling in all the details needed. The payment must be made at the pick-up point.

Is there a minimum delivery charge?

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Yes. Our minimum delivery charge is 500 Naira. Any amount below that will automatically be set to 500 Naira. This allows us to guarantee quality services and also ensure our pilots are fairly compensated.

Why does the app ask for an update?

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This is because we’ve included new features in the app for better user experience.

How to Use Gokada

How to request a delivery?

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First, download the Gokada app here: https://linktr.ee/Gokada, sign up as a new user and get verified. When you’re fully onboarded on the app, fill in your pickup and dropoff locations, the estimate for the trip will show up. Then you can confirm your order. You’ll get email prompts letting you know every phase of the order such as when you’re assigned a pilot and when he’s arrived at your location. 

Click here to watch our tutorial.

Please note that the platform tries to assign the nearest pilot 20-25 minutes before time for pickup. In case the platform is unable to assign automatically, Gokada Support team tries to manually assign the nearby pilots.

How do I create a Gokada account?

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Kindy download the Gokada app from here https://linktr.ee/Gokada , and register using your phone number and email address

How can I get a price estimate for my delivery?

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You will get the estimated price for your order when you fill in your pickup and dropoff locations in the app.

When and where is Gokada available in Lagos?

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We deliver everywhere within Lagos from Monday to Sunday, 6am to 8pm.

Can I request more than one driver?

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If it is a case of multi point deliveries, a pilot can handle multipoint deliveries as long as it can fit in his bag/carrier and it doesn’t exceed the weight limit (Weight limit for a Gokada bag is 25kgs while weight limit for a gokada carrier is 35kgs). You can as well request multiple pilots at the same time to handle all your multiple point deliveries. We advise you to get in touch with the support team if you get stuck at any point.

Can I schedule an order in advance?

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Yes. From the homepage of the app, fill in the details of the ride, the date and time of the day you intend for the trip to happen. After these, the app will ask if you’re willing to book, please confirm.

Please note that when scheduling your delivery, your order will get assigned to the pilot only between 20 to 25 minutes before the scheduled time. In case you do not get assigned a pilot, contact our support within the app.

Can I request an order for a friend?

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Kindly input the friend’s details in all necessary fields instead of your details

N.B: To request orders for a friend, kindly notify them ahead of time to avoid getting them confused when a pilot calls them for delivery of such orders.

Can I change my pickup location/dropoff location?

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At the moment, you are not able to edit delivery orders. In case you want to add any details to your order or change the addresses, we advise you to cancel the entire order and place a new one with the right details.

Can I contact my assigned pilot?

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Once you have been assigned a pilot, his contact information shows up on your delivery page. This includes his phone number and name. You can as well send an in-app message to the pilot using the messaging feature right beside the call feature on the pilot’s details.

I requested an order, it says ‘unassigned’, what does that mean?

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When your order reads unassigned, this simply means that your order has not been assigned/matched with a pilot yet. When your order is matched, you’ll receive an email prompt and the prompt on the app will change to “assigned”.

In case of delay, please contact Support to manually assign the order.

I keep trying to register with my phone number but no success. What do I do?

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First step is to make sure you’re entering it correctly. The correct way to enter your number is +234 xxxxxxxxxx and not +234 0xxxxxxxxxx. The extra 0 isn’t required because the country code is already provided.If the problem persists, kindly clear your phone’s cache, reinstall the app and register as a fresh user.

If this persists, kindly contact the support team.

Can I rate my pilot?

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You can rate your pilot when your package has been delivered. Simply click on the delivery page, locate the just concluded trip and navigate to the tracking section. There you would be able to rate your pilot.

Gokada Hub

What is the Gokada Hub?

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Gokada Hub is a physical centre where you can drop your parcels to be delivered by our pilots at a flat fee of 1000 naira anywhere in Lagos.

Where is the Hub located?

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At the moment, we have only one Hub in Lagos: 11, Tinubu close, Ilupeju.

Can I request a pick-up collection from my location to the hub?

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Yes. You can call us on and we would be happy to send a pilot within the range of 8km for an additional N500.

When can I drop my parcels?

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The Gokada Hub is available only on weekdays. From Monday to Friday, from 9am to 5pm.

Drop-off time:
9:00am - 2:00pm: Same day delivery
2:01pm - 5:00pm: Next day delivery

How can I pay for orders dropped at the Hub?

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You can make payments through cash or card. For each delivery, a hardcopy / softcopy receipt will be issued by Gokada to the customer.

Gokada Business

What is Gokada Business?

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Gokada business is an innovative platform designed to ease business productivity. Created to facilitate and optimize deliveries, Gokada Business is ideal for you to cut costs and delight your customers with fast, reliable, practical, transparent and efficient delivery services provided by Gokada.

Access www.business.gokada.ng

GShop

What is Gshop?

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Gshop is our on-demand food delivery platform with a selection of excellent, safe, and efficient quality food served by 200+ restaurants across Lagos.

Browse, add in your location and order away.

gshop.gokada.ng

Common Issues

My pickup or drop off location was wrong

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In case you have informed a wrong drop-off address when placing your order, you can contact the pilot informing the correct address. Please note that delivery charges may change accordingly to the new drop-off address.

How do I prepare my package for pickup?

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Different packages require different preparation methods. If you are delivering a meal, kindly seal it properly. If you’re delivering items that can be broken when pressure is applied, we advise that you secure it further with a bubble wrap. 

We suggest you provide us further details in the notes section of the order. Alternatively, you can speak to your designated pilot and explain the fragility of your product so as to enable them take safety precautions

Can my pilot ask for a tip?

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Pilots are not allowed to ask for tips.

My pilot made away with my package

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We apologise for this inconvenience. Be assured that our pilots are constantly tracked by Gokada through GPS and special trackers installed on the bike.

Kindly contact the support team with the details of the trip and we’ll take it up from there.

Still have questions? Contact us via our support center or email us at support@gokada.ng