Fares are calculated per distance and per time by the app. With the base fare of 100 naira, fare estimate is calculated thus: 100 naira base fare + 40 naira per kilometer + 15 naira per minute. We charge 500 naira as the minimum fare.
We have two options. You can choose to either pay by cash or by using your debit card in the app.
Report such cases to support on the app with a screenshot of the affected order.
Go to “Deliveries” on the app, select the order you need receipt for, then select “Export Deliveries”.
From your delivery page on the app, you can cancel any order. Simply spot the order on the delivery page and choose the cancel option. Ensure you are cancelling both the pick up and drop off tasks.
Currently we do not charge a cancellation fee. However, we encourage cancellations only when there is a valid reason. Excessive cancellations might lead to blocking of the user.
Payments are to be made at the point of pick up. We do not advise drivers to indulge in this.
We do not encourage offline trips. If the trip is a flagdown, ensure that the pilot fills in the pickup and drop-off locations. This way, you will be able to see the estimated price on the pilot’s app.
No. If your delivery involves multi drop-off locations, the estimate comes up after filling in all the details needed. The payment must be made at the pick-up point.
Yes. Our minimum delivery charge is 500 Naira. Any amount below that will automatically be set to 500 Naira. This allows us to guarantee quality services and also ensure our pilots are fairly compensated.
This is because we’ve included new features in the app for better user experience.
First, download the Gokada app here: https://linktr.ee/Gokada, sign up as a new user and get verified. When you’re fully onboarded on the app, fill in your pickup and dropoff locations, the estimate for the trip will show up. Then you can confirm your order. You’ll get email prompts letting you know every phase of the order such as when you’re assigned a pilot and when he’s arrived at your location. Click here to watch our tutorial.Please note that the platform tries to assign the nearest pilot 20-25 minutes before time for pickup. In case the platform is unable to assign automatically, Gokada Support team tries to manually assign the nearby pilots.
Kindly download the Gokada app from here https://linktr.ee/Gokada , and register using your phone number and email address
You will get the estimated price for your order when you fill in your pickup and dropoff locations in the app.
We deliver everywhere within Lagos from Monday to Sunday, 6am to 8pm.
If it is a case of multi point deliveries, a pilot can handle multipoint deliveries as long as it can fit in his bag/carrier and it doesn’t exceed the weight limit (Weight limit for a Gokada bag is 25kgs while weight limit for a gokada carrier is 35kgs). You can as well request multiple pilots at the same time to handle all your multiple point deliveries. We advise you to get in touch with the support team if you get stuck at any point.
Yes. From the homepage of the app, fill in the details of the ride, the date and time of the day you intend for the trip to happen. After these, the app will ask if you’re willing to book, please confirm.Please note that when scheduling your delivery, your order will get assigned to the pilot only between 20 to 25 minutes before the scheduled time. In case you do not get assigned a pilot, contact our support within the app.
Kindly input the friend’s details in all necessary fields instead of your detailsN.B: To request orders for a friend, kindly notify them ahead of time to avoid getting them confused when a pilot calls them for delivery of such orders.
At the moment, you are not able to edit delivery orders. In case you want to add any details to your order or change the addresses, we advise you to cancel the entire order and place a new one with the right details.
Once you have been assigned a pilot, his contact information shows up on your delivery page. This includes his phone number and name. You can as well send an in-app message to the pilot using the messaging feature right beside the call feature on the pilot’s details.
When your order reads unassigned, this simply means that your order has not been assigned/matched with a pilot yet. When your order is matched, you’ll receive an email prompt and the prompt on the app will change to “assigned”. In case of delay, please contact Support to manually assign the order.
First step is to make sure you’re entering it correctly. The correct way to enter your number is +234 xxxxxxxxxx and not +234 0xxxxxxxxxx. The extra 0 isn’t required because the country code is already provided.If the problem persists, kindly clear your phone’s cache, reinstall the app and register as a fresh user. If this persists, kindly contact the support team.
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In case you have informed a wrong drop-off address when placing your order, you can contact the pilot informing the correct address. Please note that delivery charges may change accordingly to the new drop-off address.
Different packages require different preparation methods. If you are delivering a meal, kindly seal it properly. If you’re delivering items that can be broken when pressure is applied, we advise that you secure it further with a bubble wrap. We suggest you provide us further details in the notes section of the order. Alternatively, you can speak to your designated pilot and explain the fragility of your product so as to enable them take safety precautions
Pilots are not allowed to ask for tips.
We apologise for this inconvenience. Be assured that our pilots are constantly tracked by Gokada through GPS and special trackers installed on the bike. Kindly contact the support team with the details of the trip and we’ll take it up from there.
Gokada requests an immediate return on an item that is damaged and/or defected on delivery for a full refund. Please reject products on delivery and contact us via our contact channels and we will ensure you have a smooth resolution. Return Instructions1. Send the picture of the complaint to firstname.lastname@example.org. Track return 3. The refund takes 3-4 working days.